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Privacy Policy

Privacy Policy | Smart & Simple Enterprise

Smart & Simple Enterprise Privacy Policy

Last Updated: November 4, 2025

Website: web.smartsimple.dev

English Version

1. Introduction

Welcome to Smart & Simple Enterprise ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website web.smartsimple.dev, use our services, or otherwise interact with us. This policy complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2. Our Roles: Data User and Data Processor

  • As a Data User: We collect personal data (e.g., name, contact, billing) directly from you for service delivery.
  • As a Data Processor: When managing your WordPress VPS or open-source integration, we may access your system data on your behalf under strict confidentiality.

3. Information We Collect

  • Personal Data: Name, email, phone, address, company details.
  • Financial Data: Processed via secure third-party providers (e.g., BillPlz, PayPal, Stripe). We do not store full payment information. Clients will be notified via email for confirmation before any third-party service is used. If no request is made, such services will not be activated.
  • Technical Data: IP address, browser type, operating system, and access logs.

4. Use of Information

  • To manage accounts, payments, and service delivery.
  • To communicate important updates or technical support.
  • To prevent fraud and enhance service reliability.
  • To comply with legal and regulatory obligations.

5. Disclosure of Information

We do not sell or rent your data. Information is shared only:

  • For legal compliance and protection of rights.
  • With verified service providers (payment, hosting, analytics) upon client approval.
  • In business transfers such as merger or acquisition.

6. Data Security

  • SSL encryption on all web data transfers.
  • Strong password and access policies.
  • Regular updates and system patches.
  • Authorized access only for essential personnel.

7. Data Retention

Data is retained only as long as necessary for business or legal reasons. Upon termination, data is deleted or anonymized except where required by law.

8. Cookies and Tracking

We use cookies and may employ third-party tools such as Google Analytics. You can disable cookies in your browser, but this may affect functionality.

9. Your Rights under PDPA

You may request access, correction, or withdrawal of consent regarding your data. Contact us to exercise these rights.

10. Policy Updates

This policy may be updated periodically. Changes will be reflected by the “Last Updated” date.

11. Contact Us

Smart & Simple Enterprise
📧 Email: [email protected]
📞 Phone / WhatsApp: +6013 237 0845
📍 Address: Petaling Jaya, Selangor, Malaysia

Versi Bahasa Malaysia

1. Pengenalan

Selamat datang ke Smart & Simple Enterprise. Kami komited untuk melindungi privasi pengguna kami. Polisi ini menerangkan cara kami mengumpul, menggunakan dan melindungi maklumat anda apabila anda melawat laman web.smartsimple.dev. Polisi ini mematuhi Akta Perlindungan Data Peribadi 2010 (PDPA).

2. Peranan Kami

  • Sebagai Pengguna Data: Kami mengumpul maklumat peribadi untuk tujuan perkhidmatan.
  • Sebagai Pemproses Data: Apabila kami menyelenggara sistem WordPress atau VPS anda, kami mungkin mengakses data di bawah kerahsiaan.

3. Maklumat yang Dikumpul

  • Data Peribadi: Nama, e-mel, nombor telefon, dan alamat.
  • Data Kewangan: Diproses melalui pihak ketiga (BillPlz, PayPal, Stripe). Kami tidak menyimpan butiran penuh. Perkhidmatan pihak ketiga hanya akan digunakan selepas pengesahan pelanggan melalui e-mel.
  • Data Teknikal: Alamat IP, jenis pelayar, dan masa akses.

4. Tujuan Penggunaan

  • Mengurus akaun, pesanan dan pembayaran.
  • Memberikan sokongan dan kemas kini.
  • Mencegah penipuan dan memastikan keselamatan sistem.

5. Pendedahan Maklumat

Kami tidak menjual data peribadi. Maklumat hanya dikongsi bagi tujuan undang-undang, dengan penyedia perkhidmatan yang diluluskan oleh pelanggan, atau semasa pemindahan perniagaan.

6. Keselamatan Data

Kami menggunakan penyulitan SSL, kawalan akses dan kemas kini keselamatan berkala. Walau bagaimanapun, tiada sistem digital yang dijamin 100% selamat.

7. Penyimpanan Data

Data disimpan hanya untuk tempoh yang diperlukan. Apabila akaun ditamatkan, data akan dipadam atau dianonimkan.

8. Kuki

Kami menggunakan kuki dan mungkin menggunakan Google Analytics. Anda boleh mematikan kuki dalam pelayar anda.

9. Hak Anda

Anda berhak mengakses, membetulkan, atau menarik balik persetujuan pemprosesan data. Hubungi kami untuk maklumat lanjut.

10. Perubahan Polisi

Polisi ini boleh dikemas kini dari semasa ke semasa. Tarikh kemas kini akan dinyatakan di atas.

11. Hubungi Kami

Smart & Simple Enterprise
📧 E-mel: [email protected]
📞 Telefon / WhatsApp: +6013 237 0845
📍 Alamat: Petaling Jaya, Selangor, Malaysia